RETURN POLICY

  

You have the right to withdraw from your purchase without giving the reason. The time for cancellation of your order is 14 days from when either to you ar a third party named by you has taken the possession of goods. You will not be charged any addidtional fees except the ones mentioned below. In order to meet the deadline of 14 days it is enough to inform the Seller of your decision to withdraw from the purchase before the time expires. Your decision to withdraw from the purchase should be delivered in writing to email address: office@smk-tuning.com

Withdrawal and repayment

After your notice of taking advantage of your right to withdraw from the purchase you have 14 days to return the goods to us. In order to meet the deadline it is sufficient to send the item before the time expires to the following address:

GoGlobal/SMK Tuning,
Unit D, 26 Thornleigh Trading Estate,
DY2 8UB Dudley

 

The item should be returned in resaleble condition. The item should be sent back in original or similar to original packaging. Please send the item back in the same form you received it, i.e. if the boot liner was received rolled up please send it back also rolled up.

If you withdraw from the purchase we will return to  you all the payments we have received from you including the original shipping charge  immediately, but not later than 14 days after we receive your withdrawal notice. For the repayment we will use the same method as the one used in the original transations. We may withhold the repayment until we have received the goods back or until you provide the proof that the goods have been delivered, whichever is earlier.

 

Possible withdrawal fees

You will bear immediate costs of returning the goods.

You may also be charged and have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

 

COMPLAINTS POLICY

 

We respect your right to file a complaint regarding the goods you purchase from us. Below you will find detailed information on our responsibility for faulty items and your rights connected to statutory warranty claims.

 

Basis and extent of the Seller's liability with respect to the buyer if the Product sold has a physical or legal defect (warranty) are defined by generally applicable laws, particularly in the Sale of Goods Act.

 

We are obliged to provide you with the goods free of defects. We take responsibility for any physical defect existing at the time of tranfer of the goods to you as well as the ones that become apparent within the reasonable period of time after the sale is made.

The complaint should be submitted via email to: office@smk-tuning.com . We recommend to provide the following description of the complaint: the statement of the subject of the complaint, in particular the type of the date of occurance of the defect, the details of your car model if the goods have been advertised as dedicated to particular car model and the pictures illustrating the subject of complaint.

We will reply to your complaint immediately but not later than 14 days after it was filed and offer appropriate solution.